How It Works

Scenario: A participating pharmacy reports an availability issue for an exact medicine.

Response: Capture the source, organisation and check time, then assign an operational owner.

Outcome: The attributed signal, next action and follow-up history remain visible to authorised teams.

Scenario: A medicine-shortage case remains open across participating organisations.

Response: Show the current owner, due state, hand-off and elapsed time in the shared workflow.

Outcome: Teams can identify unresolved operational work without treating elapsed time as a patient outcome.

Scenario: A pharmacy needs dated tariff and concession context for professional review.

Response: Show the declared reference source, matched pack, update date and comparison context.

Outcome: The workflow retains the context; no realised or cashable saving is claimed without verification.

Scenario: A practice needs to know which local pharmacy service can help.

Response: Read a published service notice for scope, eligibility, access arrangements and review date. Use the stated service route.

Outcome: The practice can identify a potential support route. Optional acknowledgement records awareness, not service use or a referral.

Scenario: An ICB wants to understand service use and gaps in evidence.

Response: Review optional provider-reported requests, completion and assessed outcomes within the mapped footprint.

Outcome: Missing returns and unassessed outcomes remain visible. These aggregates do not establish patient numbers, financial savings or benefit caused by Prosper.