Community Pharmacy Workflow
Authorised pharmacy teams can record dated availability signals, retain source and price context, assign follow-up and maintain an auditable non-patient case history.
Pharmacy benefits and roadmap
Current capabilities are separated from planned features. Future features are not yet available.
| Pharmacy selling point | Safe benefit statement | Status |
|---|---|---|
| Shortage visibility | Share dated, pharmacy-attributed availability signals so participating GP teams have a clearer picture of local supply pressure. | Available now |
| Concession information | Review current-month, pack-matched price-concession and Drug Tariff context when managing affected medicines. | Available now |
| GP communication | Use instant messages for direct questions and tracked tasks for ongoing actions. Chat expires after 48 elapsed hours; a reviewed follow-up task retains the action. | Available now |
| Pharmacy service awareness | Pharmacy managers publish service scope, eligibility, access arrangements and review dates to selected mapped practices. Optional notice acknowledgement records awareness only. | Available now |
| Simple, safe participation | Work at medicine and organisation level without entering patient-identifiable information. | Available now |
| Pharmacy-to-GP email templates | Send approved, consistent, no-patient-data emails with delivery evidence. | Future feature |
| Stock-change alerts and watchlists | Notify pharmacies when relevant availability information changes. | Future feature |
| Supplier feeds | Receive declared, freshness-labelled distributor availability and price information. | Future feature |
| Surplus and near-expiry stock sharing | Allow authorised participating pharmacies to share dated surplus or near-expiry stock information, so another pharmacy may identify an opportunity to use it before expiry, subject to stock verification and approved transfer, legal, commercial and professional controls. | Future feature |
| Distributor ordering | Prepare and submit orders from the software to connected Alliance Healthcare, AAH and other approved distributor accounts, with an authorised pharmacy user confirming the order before submission. | Future feature |
| Chain management | Manage multiple branches, exceptions and reporting from a group dashboard. | Future feature |
The problem
- Time waste chasing stock and alternatives throughout the day.
- Dispensing at a loss when Tariff is below purchase price.
- Manual communication across GP practices and care homes.
- Patients making repeat trips due to supply disruption.
Why it persists
- No simple way to broadcast shortages to prescribers/ICB quickly.
- Information arrives late and is hard to trust or evidence.
- Shortage work competes with clinical services and supervision.
Impact
- A pilot can sample whether repeated coordination events and active staff minutes change.
- A pilot can compare acknowledgement, hand-off and operational closure measures.
- The workflow supports a shared operational record; patient and financial outcomes require separate evidence.
What the platform does
Create a structured medicine-shortage case and route it to authorised participating teams.
Record reported availability with the organisation, source and check time.
Reply directly to practice supply questions and record any continuing action in a tracked task. A message does not reserve stock or guarantee a response.
Review dated Drug Tariff, concession and comparison context for the matched pack.
Key features
Local services & notices: publish to selected practices and optionally enter daily request-cohort aggregates from authorised service records. ICBs see scoped totals and missing coverage; private source references stay with the pharmacy.
Include the time spent maintaining notices, checking sources and entering or correcting returns when assessing the benefit of participation.
Available now: current-month price concessions override the generic Drug Tariff reference price for the matched pack, while retaining the baseline tariff and pack quantity.
Data-quality safeguard: supplier comparison values show their source and update context; pharmacy teams independently verify current stock, net price and account terms before ordering.
Supplier-feed target: mapped Alliance Healthcare and AAH updates can highlight material stock or price changes to pharmacy users without presenting delayed comparison data as live.
Book a 30-minute discussion
Explore medicine enquiries, cost comparisons, recorded solutions and how to measure coordination effort and outcomes.
Contact: Partnerships — info@prosperhealthcare.co.uk