Complaints

Raise a complaint

Use this page to raise a complaint about the Medication Shortage Hub public website, registration, demo request, no-patient-data private preview, data-protection, accessibility, or service-evaluation route.

Complaints are handled through the Prosper Healthcare complaints mailbox. We aim to acknowledge data-protection complaints within 30 days and respond without undue delay after review.

Do not use this form for emergencies, urgent clinical concerns, prescriptions, full medical histories, NHS numbers, patient screenshots or patient-identifiable information.

Project scopeRoute B no-patient-data private preview / service-evaluation preparation

Complaints routecomplaints@prosperhealthcare.co.uk

Last reviewed25 May 2026

Complaint form

Website

Name

Phone, optional

Organisation, optional

Complaint type Complaint summary

Keep this to the issue, dates, route and what happened. Do not include patient identifiers or clinical details.

What outcome are you asking for? Optional I am 18 or over, or I am an authorised adult/organisation contact. I have not included patient-identifiable, clinical, prescription, NHS number, screenshot or full medical-history information. This is not an emergency or urgent clinical request.

You can also email complaints@prosperhealthcare.co.uk.