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Prosper Healthcare Medication Shortage Hub Shortage Hub

Primary and specialist care

Medicine shortages create a chain reaction.

Patients search, pharmacies chase stock, and GP teams absorb rework when local teams do not have one shared view.

Medication Shortage Hub

Give every medicine-shortage signal a clear owner and next step.

Authorised pharmacy, GP, specialist and local-system teams can retain dated source context, ownership, follow-up and operational closure in one non-patient workflow.

Controlled service-evaluation route with no patient data entered at this stage. This public site is not a patient route, prescribing route, clinical advice route, shortage-reporting route or live patient-specific escalation route. Any future patient-data use would require separate governance and is outside the current product scope.

The shortage problem

Shortages are a daily cross-system workflow problem.

The supply issue starts with a medicine, but the workload lands across patients, pharmacies, GP practices, care homes, specialists and local system teams.

1bn+

prescription items

NHS England says primary care dispenses over a billion items a year and handles supply issues daily.

23%

adults affected

Healthwatch found almost one in four adults surveyed could not get needed medicine because the pharmacy ran out.

72%

daily patient impact

Community Pharmacy England reported pharmacy team members seeing patients affected daily.

36

ICB footprints

NHS England lists 36 ICBs in England, so repeated local pressure needs system visibility.

Evidence

Why this is a workflow problem. Official guidance already covers shortage escalation and clinical management. The gap is the local record of what was checked, who owns the next step and whether the same pressure is repeating.

Frustration points

Everyone is asking a different version of the same question.

These are representative frontline phrases, not patient-specific messages. The common theme is uncertainty about supply, ownership and the next step.

Patient

“Where can I get it?”

They do not want to repeat the search.

Pharmacy

“We have checked stock.”

The work is not visible upstream.

GP practice

“What has already been tried?”

The request arrives without context.

Care home

“Will it arrive in time?”

Medicine-round timing creates urgency.

Specialist

“Does this need review?”

High-risk medicines need clean escalation.

Healthcare system

“Where is this repeating?”

Pressure is hard to spot case by case.

Common root cause

No shared shortage record.

Without it, people chase, repeat, reissue and escalate late.

Current response

Guidance supports decisions. Local coordination still needs a shared view.

Teams still need to know what was checked, who owns the next step and whether the shortage remains unresolved.

1

SSPs and guidance

Essential decision support, but not a live view of unresolved local work.

2

Try another pharmacy

Patients repeat the search because previous checks are not shared.

3

Locate stock manually

Pharmacies repeat supplier, branch and practice follow-up.

4

Local reports lag

System pressure becomes visible after frontline workload has accumulated.

Add the missing coordination layer. The Hub works alongside official guidance, professional judgement, stock-control systems and existing clinical records.

See the Hub features

Cross-organisation coordination

One bounded operational view for participating teams.

Authorised ICB, GP, pharmacy and specialist teams can share medicine and source context, ownership and the next action without entering patient data.

Patient focus

One clear next step

ICB teamCoordinate
GP teamDecide
Pharmacy teamSupply
Specialist teamAdvise
  1. 1Share
  2. 2Decide
  3. 3Act
  4. 4Close the loop

Six product views

Explore six v1 product screens covering GP and pharmacy coordination, focused availability, case creation, populated medicine search, product information and tracked tasks.

Captured from the authenticated v1 demonstration environment using synthetic operational data. Only the relevant v1 workspace is shown; global navigation and unrelated preview controls are excluded. Select any screen to open the complete capture.

Key features

Structured routes through shortage work.

A practical layer for context, ownership and closure.

Connect

Direct communication portal

One operational case trail, owner and next action.

Owned follow-up
Find

See local availability

Time-stamped pharmacy signals with organisation and check time.

Check first
Review

Option and cost context

Review context without an automated clinical decision.

Cleaner review
Align

Shared working culture

Same context for GP, pharmacy, specialist and ICB teams.

One view
Act

Operational workflow

Signals become owned tasks and closed outcomes.

Clear ownership
Detect

Repeated-pressure trigger

Repeated unresolved operational pressure is visible in the shared view.

Recurring pressure

Book a demo around a realistic shortage journey.

Follow one request from pharmacy stock signal to GP review and closure.