Ask and answer directly
Use instant messages for an exact-medicine question. Chat expires after 48 elapsed hours; a reviewed follow-up task keeps an ongoing action visible. Response times depend on participating teams.
For GP, pharmacy and medicines optimisation teams
Give every medicine-shortage signal a clear owner and next step.
Prosper connects GP practices and pharmacies to clarify medicine supply, compare cost opportunities and follow work through to a recorded outcome. ICB teams can review shortage activity and coordinate additional support. Clinical decisions remain with the treating teams.
Timestamped source context
Role-based ownership
Shared non-patient history
The local execution gap
The information exists. The shared record often does not.
Official intelligence and professional judgement remain essential. Local teams still need to see what was checked, who owns the next step and what remains unresolved.
- Check the exact medicine and the date of the available information.
- Ask a participating pharmacy directly, or prepare tasks for selected pharmacies.
- Review each reply and record any follow-up in the appropriate task or clinical workflow.
- Keep source context, ownership and follow-up in one operational record.
- Make current ownership visible across authorised participating teams.
- Give system leads a clearer view of unresolved operational pressure.
Four software workflows
See Prosper Shortage Manager in action
Explore direct messages, enquiries to selected pharmacies, medicine cost comparisons and shared recorded options.
4 product screens rotate automatically. Use the previous and next buttons, the slide buttons, or the left and right arrow keys to change screen. Use pause to stop automatic rotation.
Screenshots from shortage.prosperhealthcare.co.uk, captured on 20 October 2026. They show the live interface and its recorded information; they do not establish measured benefits or verified savings. Select a screenshot to inspect the full capture.
Supply coordination and follow-up
Find an answer and keep the next action clear.
Contact the right team, compare a suitable obtainable option and keep continuing actions in a tracked task.
Prepare one enquiry for selected pharmacies
Carry the selected medicine into a task, use an approved template where available and choose permitted recipients. Each task and reply remains separately traceable.
Review options, costs and recorded outcomes
Review comparable product and price information, confirm supply with the pharmacy and record the outcome. Another clinician can use recorded options as the starting point for a fresh check.
One workflow, different views
Built around the people doing the work.
Practices and pharmacies coordinate routine supply work directly. ICBs review cost opportunities and operational performance, and help where wider coordination is useful.
Likely evaluation sponsor
Medicines optimisation lead or chief pharmacist
Community pharmacy
Make support visible.
Update once. Make the next hand-off clear.
Reply to supply questions, maintain dated availability and publish service scope, access arrangements and review dates to selected practices.
GP practice and PCN
See what needs your team.
Start with assigned operational follow-up.
Check dated medicine information, ask selected pharmacies and discover services. Review clinical suitability and keep the patient plan in the clinical record.
ICB and system leads
Support and review.
Review costs, progress and unresolved work.
Open cost comparisons, linked shortage reports and your ICB team work. Support participation and evaluate staff effort and outcomes. Provider inboxes remain private; treating teams retain clinical decisions.
Digital and transformation
Information governance and security
Commissioning and procurement
Evidence before scale
A bounded way to prove—or reject—the fit.
An evaluation should test whether the workflow improves operational clarity without adding avoidable burden. It should not start with a promise of savings.
Discussion proposal: one willing GP practice and three pharmacies testing agreed shortage workflows. Participants, authority, definitions, dates, support and price must be agreed before starting.
- Agree the scope
Choose the question and owners
Confirm willing organisations, shortage workflows, monitoring, cover and review criteria.
- 10 working days
Observe the baseline
Record coordination effort on both sides. Finish five elapsed days of follow-up per case before training.
- Training, then 10 working days
Use and measure
Observe comparable shortage work, including software and reporting effort. Follow each case for five elapsed days; retain unanswered work.
- Review together
Continue, change or stop
Compare staff effort, repeat contacts, useful answers and unresolved work. Review medicine expenditure separately. Extend collection if coverage is inadequate.
Clear public scope
Coordinate the work without creating a patient record.
This overview covers medicine-level coordination, professional cost comparison and recorded operational outcomes. Use established urgent-care routes when a response cannot wait. Patient-specific decisions and records remain in the authorised clinical system.
Within the described workflow
- Dated shortage and availability source context.
- Generic operational status, ownership and follow-up.
- Role-based access, provenance and audit history.
- Scoped shortage and task measures, with denominators and missing coverage. Pharmacy service notices remain available as additional support.
Outside this public scope
- Patient records, identifiers or named-patient cases, tasks and messages.
- Patient-specific alternatives, clinical ranking, dose calculation or AI-generated clinical output.
- Prescribing or dispensing instructions, diagnosis, triage or automatic substitution.
- Patient-record matching, reading or writing through EPR, PDS, GP Connect, IM1 or FHIR.
Available nowProduct demo
Review the role views and workflow using synthetic non-patient information.
Organisation decisionControlled evaluation
Subject to local review, agreed scope, governance and authorised access.
Professional reviewOptions and cost comparisons
Review the exact product, quantity, source date and availability. Treating professionals retain clinical decisions; displayed prices are not verified savings.
Start with workflow fit
Start with a 30-minute discussion.
Bring a recurring shortage problem. Review four software workflows, discuss the effort and costs, and agree a named lead and dated next decision.
Do not include patient information in booking or registration forms.